类似强迫行为,让人气愤的习惯,持续的提醒已经打扰了你许多年。这方面你可能还想说更多。" "类似强迫行为,让人气愤的习惯,持续的提醒已经打扰了你许多年。这方面你可能还想说更多。
这里根据调查列出14种最让用户讨厌的行为,因此如果你正在设计一个新产品,为了不让用户生气,那么下面的行为越少越好:
1.当用户安装或卸载软件的时候,强制用户重新启动电脑;
2.不提醒用户,自动安装到系统托盘(右下角),或者开机自动加载;
3.迫使用户只有阅读了说明书或看了帮助,才能关闭某些该死的功能;
4.弹出一些不必要的提醒;
5.技术支持联系信息最好让用户查找,不要在任何一个地方都包含;
6.安装一大堆额外功能的软件包,不是任何人想要的;
7.自动把用户加入邮件列表或者公告栏中;
8.当我们遇到问题时,让我们花费35美元的电话费在炸药桶中说蹦;
9.强制使用老版本已有功能的用户升级;
10.需要我们输入相同的email地址多次;
11.当我们注册一个新的帐号时,需要我们不断的输入弯弯曲曲的验证码;
12.强迫我们注册产品或者不断的提醒直到我们屈服。
13.提醒我们记住已记住我们的登录密码,但仍让我们输入;
14.当我们只是要退出然后回家,但是仍然坚持让我们升级。
英文原文:
Force us to reboot our systems any time we install or uninstall your product.
Automatically install into the Windows system tray and launch at startup.
Force us to read the manual just to figure out how to turn on the damned thing.
Pop up little reminders for things we don't want to do.
Make tech-support contact information nearly impossible to find--or, better yet, don't include any.
Install a bunch of extra software nobody asked for or wants.
Automatically sign us up for e-mail newsletters and other announcements.
Charge us $35 per call to speak to \"Bob\" in Bangalore when we have problems.
Force us to upgrade products to get the same functionality we already had in the old version. Make us enter the same information (like e-mail addresses) multiple times.
Require us to retype squiggly letters that are virtually impossible for humans to decipher when signing up for new accounts. (Note to Microsoft: This means you.)
Force us to register products and/or nag us until we capitulate.
Promise to remember our log-ins and password, yet still make us enter them every time.
Insist on updating the product when all we want to do is quit it and go home."